Create e-mail templates
Build reusable e-mails with variables for recipient, event and sender details.
BV
Written By Björn von KänelLast updated 19 days ago
E-mail templates save time for messages you send again and again, such as booking confirmations.
Who can do this: people with access to Settings → Email Templates.
- Open Settings → Templates → Email Templates. The list shows each template with name, subject preview and usage.
- Click Create Template. Enter a Template name, choose a Sender address (or keep the system default), and write the Subject and Message body. Use the formatting bar for bold, headings, lists, quotes and links.
- Insert variables from the Variables panel: S adds the variable to the subject, B to the body (e.g. Recipient First Name, Event Name, Event Date, Venue, Sender, Room Name). Click Preview to check the result, then Create template.
Good to know
- If you type variables by hand and they are misspelled, saving fails with Unknown template variables – use the S/B buttons instead.
- A custom sender address is set up under Set up e-mail forwarding and sender address.
Related articles Set up e-mail forwarding and sender address · Create or edit an automation rule
Was this helpful?
Your feedback shapes what we write next.
Related articles
Create event templatesSave recurring event settings like times, venue, expected attendance and ticket price as a template.Set up e-mail forwarding and sender addressForward your existing mailbox into the VenueMaster3000 inbox and choose the From address for outgoing messages.Create or edit an automation ruleDefine when a rule runs (trigger), optional conditions and what it does (actions), then save it as draft or active.Read and write messagesUse the shared mailbox to read e-mails, write new ones with event and venue context, and link messages to events, people and booking requests.