Get started as an external helper

As an external helper or freelancer you use VenueMaster3000 to find shifts, apply for them and keep track of your work. You only see what concerns you.

Who can do this: everyone with the user type External user. Your organization invites you by e-mail, see Accept an invitation.

1. After signing in you land on your dashboard. It shows Upcoming Shifts, Pending Applications, Recent Events and My Tasks. Under Quick Actions you find Browse Open Shifts and View All Events.
2. The top menu has only Dashboard, Events (with Events and My Shifts) and Communication (with Notifications). Settings, venues, inventory and the shift planner are not part of your view.
3. Events → Events opens My Events: the events you applied for or are booked on, events with open shifts of your teams and events at venues assigned to you. If your organization shares all events with external people, you see every event.
4. Click an event to open it. You see the parts your organization shares with external people, for example the schedule and documents shared with shift staff.
5. Your notifications (bell at the top right) tell you when an application is approved or a shift changes.

Good to know

• An empty list ("No matching events.") just means you are not yet booked on or invited to an event.
• The dashboard is currently shown in English even if you chose German.
• Change your language, notifications and two-factor authentication in your personal settings, see Change your personal settings.

Related articles Find, apply for and track your shifts as an external helper · Sign in · Change your personal settings

Applies to VenueMaster3000 v0.53.1 (as of 2026-10-27)