Decide on withdrawal requests
See who asked to be released from a booked shift and why, then approve or reject the request.
BV
Written By Björn von KänelLast updated 19 days ago
When a booked person cannot work a shift, they send a withdrawal request from My Shifts. The planning team decides under Withdrawal requests.
Who can do this: people who may approve shift applications. The number in the tab name shows how many requests are open.
- Open Events → Shifts → Withdrawal requests (…). The list shows person, shift with date and team, Requested on, the Reason and the status. Filter by Status (for example Open) or search by person, shift, team or reason.
- Click … on a request: Open shift, Reject or Approve.
- Reject: the person stays booked for the shift and is notified. Add a Note to the person (optional); it is included in the notification. Click Reject request.
- Approve: confirm Approve and release. The person is removed from the shift and notified. If the shift was full, it reopens and the waitlist is notified.
Good to know
- Without open requests the list shows No open withdrawal requests.
- After approving, check the shift's waitlist and approve someone for the free position, see Review shift applications.
Related articles: Your shifts at a glance (My Shifts), Review shift applications
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Your shifts at a glance (My Shifts)See your booked shifts, open applications and past shifts, report an issue or ask to be released from a shift.Review shift applicationsOpen a shift, see filled positions, pending applications and the waitlist, and approve, waitlist or reject applicants.Apply for an open shiftFind published shifts of your teams, apply with an optional note and withdraw an application you no longer want.Plan shifts for an event (Shifts tab)Add team shifts to an event, set the number of positions, publish them and handle applications right on the event.