Handle booking requests

When an organizer asks for a date, the request lands under Booking requests. From there you decide: create the event or say no.

Who can do this: people who may view booking requests. Rejecting needs edit rights, Approve & create event needs permission to convert requests to events.

1. Open Events → Booking Requests. The list shows requester, event name, requested date, expected guests, status and when the request was received. Search by event name or requester, or filter by status (All statuses, Pending, Approved, Rejected).
2. Click a request to open it. You see Request details (event name, requested date, expected guests, assigned to), the requester with e-mail (Write email), Processing, Attachments and Linked records (Open source message).
3. To accept, click Approve & create event. The event wizard opens prefilled with the request data; check it and click Create event. The attachments of the request are linked to the new event.
4. To decline, click Reject and confirm Reject booking request. As long as no event is linked, Mark as pending brings the request back.

Good to know

• Booking requests are created from an incoming message (Communication → Messages), see Read and write messages; there is no "new request" button in this list.
• After converting, Open linked event documents takes you to the event's Documents tab.
• If the list is empty you see No booking requests.

Related articles: Read and write messages, Create an event, Attach documents to an event (Documents tab)

Applies to VenueMaster3000 v0.53.1 (as of 2026-10-27)