Merge duplicate contacts
Combine two contact records into one, choose which values to keep and move all related records to the remaining contact.
BV
Written By Björn von KänelLast updated 14 days ago
If the same person exists twice, merge the two records so events, relationships and tags stay in one place.
Who can do this: team members with permission to merge contacts.
- Open the contact you want to keep, click … (More actions) and choose Merge.
- Step 1 of 3: the open contact is the Primary Contact (will be kept). Search the duplicate under Secondary Contact (will be merged and deleted), click Search, then Select. Click Next.
- Step 2 of 3: for each field, choose whether to keep the value of the primary or the secondary contact. Click Next.
- Step 3 of 3: check the summary and the warning, then click Confirm Merge.
- A message confirms the merge; the duplicate is gone and you stay on the remaining contact.
Good to know
- The secondary contact is deleted. This cannot be undone.
- Tags of both contacts are combined automatically; events and relationships move to the remaining contact.
- Use Choose Different Contact in step 1 if you picked the wrong duplicate.
Related articles Contact detail page and relationships · Find contacts
Applies to VenueMaster3000 v0.53.1 (as of 2026-10-27)
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Create, edit and delete a contactAdd a person or organization with phone, e-mail and company, change the details later or remove the contact.Find contactsSearch, filter and sort your contacts, switch between list and grid, open a contact's quick view and export the list.Contact detail page and relationshipsSee all information about a contact, link related contacts, and check events, communication, documents and history.Edit, duplicate, cancel or delete an eventUse the row menu or the right-click menu to change, copy, cancel or remove an event.